Plain English Summary
- We collect info you submit through our forms and calls
- We use it only to respond, schedule, and provide service
- We use professional CRM tools to operate the business
- We do not sell your personal information
- You can contact us anytime with privacy questions
Information We Collect
When you submit a form, book a service, or contact us, we may collect:
- Full name, phone number, and email address
- Property or service address
- Type of issue, preferred date and time, and any notes you provide
- Messages or voicemails exchanged with our team
How It's Collected
- Website forms and callback requests
- Appointment and booking tools
- Phone calls and voicemail
- SMS and text message exchanges
- Automated follow-up messages through our CRM system
How We Use Your Information
- Respond to your inquiry or callback request
- Schedule inspections, diagnostics, and repairs
- Send confirmations and follow-up communications
- Provide customer support before and after service
- Improve our response processes and operations
Calls, Texts & Communications
By submitting a form or contacting us, you consent to receive communications from our team including callbacks, SMS reminders, automated missed-call texts, and email confirmations.
You can opt out of non-essential communications at any time by replying STOP or contacting us directly.
For urgent service, calling us directly is always the fastest option.
Sharing & Service Providers
We do not sell your information. We share data only with trusted service providers that help us operate, including our CRM, scheduling, communications, and analytics platforms. These providers cannot use your data for their own purposes.
We may disclose information if required by law or to protect the rights and safety of our business or customers.
Cookies & Analytics
Our site may use cookies and analytics tools such as Google Analytics to understand site traffic and improve user experience. You can disable cookies in your browser settings, though some features may not work correctly.
Data Retention & Security
We retain customer information as long as reasonably necessary to deliver service and meet legal requirements. We use industry-standard practices to protect your data, though no digital system can guarantee absolute security.
Your Choices
- Opt out of SMS by replying STOP or contacting us directly
- Request a copy of information we hold about you
- Request correction of inaccurate data
- Request deletion of your information, subject to legal requirements
.png)
.png){kind=small}
